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VRS OVERDUE – POSITIONS UNLISTED

SUBJECT: VNQ Volunteer Referral Services Subscription Overdue

 

Hi FirstName,

 

Following previous communications to renew Volunteer Referral Services, this is a courtesy reminder we have not received a renewal to date therefore any current volunteer positions have been unlisted.

 

Kind regards,

 

YourName

Membership Team

NEW VOLUNTEER LISTING CONFIRMATION

SUBJECT: New Volunteer Listing Confirmed

 

Hi,

 

Thanks for completing the new volunteer position form.

We have listed the position and it can be found at <<Paste Weblink to volunteer position or positions here>>

You can use this link on your website or promotional materials to direct volunteer interest to the position description and for initial contact and filtering by our volunteer team before referral.

 

Kind regards,

 

MOname

Membership Team

APPROVAL & CERTFICATE

SUBJECT: Membership Approval and Certificate

 

Hi FirstName,

 

Thanks for your application.  I can confirm that your application has been approved by the management committee recently and we have attached your membership certificate.

 

We look forward to partnering with you to provide great volunteer experiences!

 

To list a new volunteer position please complete the online form at https://www.vnq.org.au/membership/volunteer-position-form/

To make an appointment to discuss how to recruit more volunteers including corporate and groups of volunteers make an appointment under Members Service at https://www.vnq.org.au/appointments/ 

 

Kind regards,

 

MOname

Membership Team

FURTHER INFO – INSURANCE

SUBJECT: Further Insurance Details Required

 

Hi FirstName,

 

Regarding insurance,

  • Although Volunteer Personal Accident insurance is not required to access our Volunteer Referral Services, it is recommended. Not having both Public Liability and Volunteer Personal Accident Insurance will mean that positions listed will only appear on VNQ’s website, not GoVolunteer and Seek Volunteer which require both policies.  Could you look into your insurance and advise us of your insurance policy provider, policy No. and expiry date for both Public Liability and Volunteer Personal Accident.
  • Could you double check and provide further details on your insurance. Public Liability and Volunteer Personal Accident are separate policies and ____ is most likely just the broker that you deal with.
  • Please find more information and resources in the link to our Membership Guide (page 8) vnq.org.au/membership
  • Please find more information and resources in the link to our Membership Guide attached on page 8 as one of our criteria for accessing volunteer referrals is ensuring that organisations have both public liability and volunteer personal accident insurance.
  • Please find attached a fact sheet on what Volunteer Personal Accident Insurance is and why it is highly encouraged.

The current Insurance details we have for your Organisation is Public Liability with Insurer details with an expiry date of date and Volunteer Personal Accident with Insurer details with an expiry date of date. Could you please provide current Insurance details.  Public Liability and Volunteer Personal Accident are separate policies. Not having both Public Liability and Volunteer Personal Accident Insurance will mean that positions listed will only appear on VNQ’s website, not GoVolunteer and Seek Volunteer which require both policies.

 

We look forward to hearing from you with the necessary information so we can continue to provide some great volunteer experiences.

 

Kind regards,

MOname

Membership Team

INVOICE PAYMENT REMINDER

Subject:  VNQ Membership & Services Payment Reminder

 

Hi FirstName,

 

This is just a friendly note that payment of your membership and services invoice has not received to date.

Please find the invoice attached for your reference.

 

If payment has been made please contact us with more details and disregard this email if paid within the last 24 hours.

 

Kind regards,

 

MOname

Membership Team

NO VPA INSURANCE

SUBJECT: Membership without Volunteer Personal Accident Insurance

 

Hi Name,

 

Further to your application to become a Member and subscribe to our Volunteer Referral Services without Volunteer Personal Accident Insurance, I have the following information for your consideration.

 

Membership and Volunteer Referral Services are available without current volunteer personal accident insurance but I do need to let you know that both GoVolunteer and Seek Volunteer will not list positions that do not have both insurance policies.  Therefore, positions will only appear in the search engine on our website which attracts approximately 60-80% of the expressions of interest we receive locally.  Your position may be impacted more if you are looking to attract volunteers outside of Townsville.

Please also find attached a fact sheet with further information about what Volunteer Personal Accident insurance is and why we highly encourage it.

 

I look forward to hearing from you with Public Liability Insurance information and whether you would like to progress your application without Volunteer Personal Accident Insurance.

 

Kind regards,

 

 

MOname

Membership Team

PRE-APPROVAL & PAYMENT

Subject: Membership Pre-Approval and Payment

 

Hi FirstName,

 

Thanks for your application.  I can confirm that your application has been pre-approved and will now go to the Management Committee for approval after which you will receive a membership certificate.

 

Payments

  • We have received your online payment by credit card and a tax receipt will be sent by the bookkeeper in a separate email within 5 of our working days.
  • I will send out a tax invoice next week as we are still setting up our software after a break and enter at which time our bookkeeping computer was stolen.
  • Please find attached a tax invoice for payment.

 

Access to Benefits and Service’s

  • You’re Membership Benefits and your Volunteer Referral Services will continue without interruption on confirmation of payment.
  • Access to Membership Benefits will be available after approval by the management committee and our Volunteer Referral Services will be accessible on confirmation of payment.

 

I look forward to continuing to provide great volunteer opportunities in partnership with you.

 

 

Kind regards,

 

MOname

Membership Team

REQUEST FURTHER INFO

SUBJECT: Membership Application – Request for more information

 

Hi FirstName,

 

Thanks for your application to become a member and subscribe to our Volunteer Referral Services.

We look forward to partnering with you to provide some great volunteer experiences!

 

Regarding insurance,

  • Although Volunteer Personal Accident insurance is not required to access our Volunteer Referral Services, it is recommended.  Not having both Public Liability and Volunteer Personal Accident Insurance will mean that positions listed will only appear on VNQ’s website, not GoVolunteer and Seek Volunteer which require both policies. Could you look into your insurance and advise us of your insurance policy provider, policy No. and expiry date for both Public Liability and Volunteer Personal Accident.
  • could you double check and provide further details on your insurance.  Public Liability and Volunteer Personal Accident are separate policies and ____ is most likely just the broker that you deal with.
  • Please find more information and resources in the link to our Membership Guide (page 8) www.vnq.org.au/membership
  • please find more information and resources in the link to our Membership Guide attached on page 8 as one of our criteria for accessing volunteer referrals is ensuring that organisations have both public liability and volunteer personal accident insurance.

 

Regarding annual income,

  • could you please provide verification that the organisations income is, as selected in the application form, under $250,000 per annum.
  • we noted that the last financial statement on the ACNC portal indicates that your organisation fits the $250K – $1 M.  We understand that this can change and if you can provide a financial statement for 2018 that shows you have an annual income under $ 250K we will provide an invoice as per your application at $29 Membership and $59 Volunteer Referral Services.  Otherwise, the Volunteer Referral Services will be invoiced at $109. Let us know either way.
  • Regarding your call to amend the applications declared annual income, to an organisation with an annual income under $250,000 please note that we verify annual income via the ACNC and our tiered Volunteer Referral Service fees align with the ACNC’s definition of small, medium and large organisations.  The last financial statement submitted to the ACNC for QYS reports an annual income of $ 2.1 million dollars.    I understand that as a large organisation this is a significant change on our membership and service fees compared to last year and understand if this causes you to evaluate continuing our services.  I’ll put your application on hold until I hear from you to proceed as a large organisation.

 

Regarding the agreement on the last page,

  • we noted that you did not agree to participate in Volunteer Management training.  This is an important aspect of the partnership we desire to form to access Volunteer Referral Services so that together we provide great volunteer experiences.
  • We also noted that you did not tick the box providing the consent that is necessary for the organisation to be a member.
  • If this is an oversight, I can tick amend your application with your permission or I am free today to chat on the phone.

 

I look forward to hearing from you with the necessary information to progress your application.

 

Kind regards,

 

ROname

Membership Team

CONFIRM MEMBERSHIP ONLY

Subject Line: Membership Application – Confirm Membership Only

 

Thank-you for your application for membership.

We look forward to partnering with you!

 

I just wanted to confirm that your intention was for Membership only and that you do not require our Volunteer Referral Services before I progress your application.

 

We currently have ___ active position listed which attracted ___ referrals over the last 6 months.

For an unlimited number of positions and attracting more referrals I can add Volunteer Referral Services to your application for $___.

 

I just wanted to confirm that you didn’t overlook this when renewing and look forward to hearing from you soon whatever your requirements.

 

Kind regards,

 

Your Name

Membership Team